Terms & Conditions
LEGAL NOTICES

Welcome to The Glamoda website, which is the property of The Glamorous s.a.r.l. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our ‘Privacy and Cookie Policy’ and our ‘Terms and Conditions of Website’ govern The Glamoda’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Glamoda’, ‘The Glamorous s.a.r.l’ or ‘us’ or ‘we’ or the ‘operator’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

TERMS OF SALE

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Glamoda you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Glamoda retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Glamoda or may in some cases be a third party. Where a contract is made with a third party Glamoda is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment
Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email or have proved of delivery the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

d) Returns & Refunds
How To Return An Item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email info@glamoda.com to request a refund and we will assign you a Tracking Number.
2. Mail your returned item to our address.
3. Include in your package a signed letter stating the reason for your return and the original purchase receipt or copy invoice.

Return Exceptions
Merchandise that has been used, marked, damaged or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your returned item/s is in like new condition, you may exchange your item for a different product in our site and to an equivalent value. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

DELIVERY TIMES
Orders take on average 4 weeks to complete, depending on your chosen design and fabric specifications, and between 1-12 days to arrive depending on the shipping destination. Delivery times are estimates and start from date of dispatch. As our products are all handmade, occasionally we will have a backlog of orders and the production time may take longer. If this is likely to be the case, we will let you know as soon as possible. Please note that all delivery times given are only for your guidance and keep in mind that during the holidays, delivery timeframes may vary. We will endeavor to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations, adverse weather conditions or any other delivery setbacks beyond our control.
All orders will be processed during our business hours from 10am-5pm GMT, Monday to Friday, except public holidays, and will require a signature upon receipt. Orders made outside our business hours will be dealt with as soon as business resumes.

SHIPPING DESTINATIONS
We ship to over 60 countries around the world.
Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bermuda, Brazil, Brunei, Canada, Chile, China, Columbia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Ivory Coast, Japan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Nigeria, Norway Oman, Philippines, Poland, Portugal, Qatar, Puerto-RIco, Russia, San Marino, Saudi Arabia, Senegal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand Turkey, United Arab Emirates, United Kingdom, United States, Venezuela, Zambia 

WHAT PACKAGING WILL MY ORDER BE DELIVERED IN?
All purchases are lavishly packaged in Glamoda's signature luxury keepsake gift box.
WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?
We stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact our customer care team by email: info@glamoda.com  We aim to respond to all email enquiries within 48 hours.

IS MY PACKAGE INSURED?
Glamoda insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
DO I NEED TO SIGN FOR MY PARCEL WHEN IT ARRIVES?
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature. A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

CAN I TRACK MY ORDER?
You will receive updates about the progress of your order. We will notify you via email once your order has been dispatched and we will also send you all the shipping details, including the tracking number, to track and trace your order.

WILL I HAVE TO PAY CUSTOMS DUTY OR TAX ON MY ORDER?
Customs duty and taxes vary from country to country. Contact your local customs office for any applicable taxes and customs charges. Please note that customs duty or local tax is not included in the price.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, where all import taxes and duties are included in the product price. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
Australia, Austria, Bahrain, Belgium, Brunei, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Kenya, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela, Zambia


Countries shipped to on a DDU (Delivery Duty Unpaid) will require the recipient to pay all import duties, customs and local sales taxes levied by the country you are shipping to, before your order is released from customs. Glamorous s.a.r.l cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any import duty on such items.
The following countries are shipped to on a DDU (Delivery Duty Unpaid) basis:
Argentina, Azerbaijan, Bermuda, Brazil, Columbia, Ghana, Hong Kong, Indonesia, Ivory Coast, Lebanon, Nigeria  Russia, Senegal, Turkey



PAYMENT POLICY
Accepted Methods of Payment

Credit Card (Visa, Master Card via our secure link at the checkout page on this website)
Check/Money Order
Cash On Delivery


Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Carriers
We use the following carriers to deliver our orders:
Aramex

Shipping Rates
The rate charged for the shipping of your order is based on the weight, size and destination of your products. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Glamoda and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Glamoda’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Indemnity
You agree to indemnify, defend and hold harmless Glamoda, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation
Glamoda.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforce-ability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Glamoda.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Glamorous s.a.r.l.



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